Fleet Technix LTD customer privacy notice

This privacy notice tells you what to expect us to do with your personal information

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Account information

  • Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Addresses

  • Purchase history

  • Account information, including registration details

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent

Where we get personal information from

  • People directly

How long we keep information

We retain personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Retention Schedule:

  • Names and contact details: Retained for the duration of the customer relationship and 7 years after the relationship ends.

  • Addresses: Retained for the duration of the customer relationship and 7 years after the relationship ends.

  • Purchase or account history: Retained for 7 years from the date of purchase.

  • Account information: Retained for the duration of the customer relationship and 7 years after the relationship ends.

  • Website user information: Retained for 3 years from the date of collection.

  • Information relating to compliments or complaints: Retained for 7 years from the date of the last interaction.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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